Customer Success Manager - Remote

Overview

Antenna is the leading provider of data and analytics for subscription media services in the U.S. Antenna's standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are trusted by some of the most recognized and respected brands across media and entertainment sectors. Using a proprietary AI-powered approach, Antenna connects subscription activities with real consumer viewership to provide services, studios, and creators with an unmatched, market-wide view of subscriber behaviors to better understand acquisition, retention, and engagement.

In Short

• Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
• Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products.
• Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data
• Collaborate with the full commercial team to expand customer relationships and execute on growth strategies.
• Effectively onboard, guide, and support our customers through the full customer lifecycle.
• Be the voice of the customer for the Antenna org – partner closely with the product team to provide feedback loops.
• Contribute to our evolving customer success playbook, sharing insights to ensure best practices.

Requirements

• A strong track record in customer success or account management roles, preferably at a high growth startup
• Experience owning a large book of business and consistently exceeding retention quota
• Excellent communication especially with technical or complicated products.
• Thrives in dynamic environments where there is change and ambiguity
• 1-2 years of relevant experience
• Bonus: fascination with the new subscriber economy — streaming and the rest.
• Bonus: experience working inside innovative, high-growth companies.
• Bonus: experience working with viewership data.

Benefits

• Total annual earnings range from $75,000 to $90,000, which includes a base salary and a performance-based quarterly bonus.
• Eligible for company equity.
• Opportunity to work alongside senior leaders and grow with an early-stage team.