Customer Success Manager - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager. In this role, you will have the opportunity to greatly impact the success of our clients by ensuring they maximize the value from our products. Collaborating with internal teams and customers, you will help align business goals with customer needs, driving performance and satisfaction. Through a data-driven approach, you'll manage customer relationships, facilitate solutions, and support operational excellence. This position requires a proactive mindset and the ability to adapt strategies based on customer feedback and insights, ultimately fostering a community of success and advocacy.

In Short

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.
• Coordinate internal teams to support customer success and business outcomes.
• Manage operational processes ensuring customer health and compliance.
• Act as the voice of the customer across internal teams and advocate for their needs.
• Encourage customer participation in relevant communities and programs.

Requirements

• 5+ years of experience in customer success management or related fields.
• Strong analytical skills to work with data-driven strategies.
• Experience in change management and/or technology adoption.
• Ability to travel up to 25% for client needs.
• Experience with CRM tools like Salesforce or similar.
• Demonstrable ability to manage ambiguity and adapt in dynamic environments.

Benefits

• Remote-first work culture that prioritizes flexibility.
• Competitive compensation and benefits package.
• Generous learning and professional growth opportunities.
• Supportive environment that fosters diversity and inclusion.
• Opportunity to collaborate with forward-thinking teams and influence change.