Customer Success Manager - Remote

Overview

The Customer Success Manager at Prospyr Medical plays a pivotal role in driving customer outcomes and growth, acting as a strategic partner for high-value customers.

In Short

• Own high-impact customer relationships end-to-end.
• Drive retention, expansion, and long-term customer value.
• Identify risks early and create action plans.
• Lead QBRs and executive-level conversations.
• Create scalable onboarding and education programs.
• Develop playbooks and best-practice guides.
• Lead adoption of new features and workflows.
• Collaborate with cross-functional teams to improve customer lifecycle.
• Be the voice of the customer in product discussions.
• Participate in early feature testing with customers.

Requirements

• 5–8+ years in Customer Success or Account Management.
• Proven ability to drive retention and expansion.
• Comfort operating in ambiguity.
• Strong communication skills.
• Bias toward action and accountability.

Benefits

• Direct influence on customers and product direction.
• Ownership and autonomy in shaping Customer Success.
• Fast-growing company with engaged customers.
• Competitive compensation and equity.
• Remote-first, high-trust culture.