Manager, Customer Success - Remote

Overview

As the Manager of Customer Success at Brex, you will lead, develop, and scale a world-class Customer Success Management team, driving customer adoption, retention, and expansion.

In Short

• Lead a high-performing Customer Success team.
• Drive customer adoption, retention, and expansion.
• Manage team-based metrics such as Net Revenue Retention.
• Partner with customer-facing teams to improve customer processes.
• Champion the Voice of the Customer.
• Attract and retain top Customer Success Managers.
• Foster a culture of accountability and innovation.
• Develop performance measurement frameworks.
• Engage in both strategic initiatives and hands-on team support.
• Work in a hybrid environment with flexibility for remote work.

Requirements

• 5+ years in customer success/account management roles.
• 2+ years leading teams in SaaS or fintech.
• Experience with performance metrics related to retention and expansion.
• Familiarity with Voice of the Customer programs.
• Strong technical acumen.
• Proven relationship and business building skills.
• Dynamic and adaptable in a fast-paced environment.
• Passionate about customer success.
• Ready to inspire change in customer engagement.
• Comfortable with strategic and operational tasks.

Benefits

• Competitive salary with performance-based commissions.
• Equity and other compensation forms may be included.
• Flexible hybrid work environment.
• Opportunities for professional growth and development.
• Collaborative and innovative team culture.
• Diversity and inclusion commitment.
• Supportive resources for career advancement.
• Recognition of individual and team accomplishments.
• Up to four weeks of fully remote work per year.
• Engaging work with leading industry professionals.