Customer Success Manager - Remote

Overview

The Customer Success Manager at Notabene will play a vital role in driving customer satisfaction and retention in the APAC region, helping clients maximize the use of Notabene's products and services.

In Short

• Own the post-sales customer journey including onboarding, adoption, renewal, and upsell.
• Establish and maintain long-term relationships with stakeholders within assigned accounts.
• Deliver expertise and guidance to customers on their Travel Rule Compliance programs.
• Identify and drive customer upsell opportunities.
• Contribute to strategic decision-making and provide feedback on customer needs.
• Maintain accurate records in CRM tools.
• Participate in on-call duty outside of office hours as needed.

Requirements

• Experience in Customer Success or Account Management in the Cryptocurrency/FinTech/SaaS space.
• Ability to manage the full customer lifecycle including onboarding and retention.
• Experience with a range of clients from SMBs to Enterprise.
• High emotional intelligence and problem-solving skills.
• Strong communication skills with stakeholders at all levels.
• Ability to work autonomously with an entrepreneurial mindset.
• Located in the APAC region.

Benefits

• Flexible remote work from anywhere.
• $1000 WFH stipend within the first year of employment.
• MacBook Pro provided based on needs.
• Unlimited PTO.
• Country-specific benefits managed via employer-of-record.