Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Notabene, you will play a crucial role in driving customer satisfaction and account growth while shaping the Customer Success strategy.

In Short

• Own the post-sales customer journey including onboarding, adoption, renewal, and upsell.
• Establish and maintain long-term relationships with stakeholders within assigned accounts.
• Deliver expertise and guidance to customers on their Travel Rule Compliance program.
• Drive customer upsells by identifying and raising upgrade opportunities.
• Contribute to strategic decision-making by sharing insights on customer needs.
• Maintain accurate customer records in CRM/CS tools.
• Participate in on-call duty outside of office hours when necessary.

Requirements

• Experience in Customer Success or Account Management in the Cryptocurrency/FinTech/RegTech SaaS space.
• Experience managing the full customer lifecycle including onboarding and retention.
• Experience with a range of clients from SMBs to Enterprise.
• High emotional intelligence and a problem-solving mindset.
• Ability to manage relationships with stakeholders at all levels.
• Autonomous worker with an entrepreneurial mindset.

Benefits

• Flexible remote work - work from anywhere!
• $1000 WFH stipend within your first year of employment.
• MacBook Pro provided based on your needs.
• Unlimited PTO - take as much holiday as you need.
• Country-specific benefits managed via employer-of-record.