Remote Otter LogoRemoteOtter

Senior Customer Success Manager - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

The Senior Customer Success Manager owns strategic customer relationships and drives retention and growth across high-value accounts, combining Customer Success and Account Management.

In Short

  • Manage and grow a portfolio of strategic customer accounts
  • Build strong relationships with executive stakeholders
  • Own renewals and drive expansion and cross-sell opportunities
  • Maintain net retention above 103%
  • Lead Customer Account Reviews (CARs) and executive presentations
  • Act as a product expert and escalation partner
  • Mentor junior CSMs and collaborate cross-functionally

Requirements

  • 5+ years in Customer Success, Account Management, or similar roles
  • B2B SaaS experience preferred
  • Experience managing strategic or enterprise accounts
  • Proven ownership of renewals; expansion experience strongly preferred
  • Strong executive communication and strategic thinking skills
  • Experience running sales cycles from opportunity to close is a plus

Benefits

  • 100% employer-paid medical & dental
  • Voluntary vision and life insurance
  • Flexible PTO + paid holidays
  • 401K with company match
TEAMSUPPORT logo

TEAMSUPPORT

TeamSupport is a leading provider of post-sale customer support software specifically designed for B2B organizations. Their platform aims to enhance customer satisfaction, minimize churn, and foster long-term customer relationships. By integrating Customer Support, Success, Engagement, and Analytics into a single robust solution, TeamSupport empowers companies to effectively understand, support, and grow their customer interactions. The company promotes a remote-first culture, values individual contributions, and offers a supportive environment for professional growth.

Share This Job!

Save This Job!

Similar Jobs:

Kpler logo

Senior Customer Success Manager - Remote

Kpler

3 weeks ago

Join Kpler as a Senior Customer Success Manager to build strong client relationships and drive adoption of our innovative solutions.

Switzerland
Full-time
Customer Service
Qualio logo

Senior Customer Success Manager - Remote

Qualio

4 weeks ago

Join Qualio as a Senior Customer Success Manager to drive customer satisfaction and account growth in a fully remote role.

Ireland
Full-time
Customer Service
Life of Prosperity Pty logo

Senior Customer Success Manager - Remote

Life of Prosperity Pty

6 weeks ago

Join us as a Senior Customer Success Manager to manage client relationships and deliver measurable results in a fully remote, flexible role.

Australia
Full-time
Customer Service
Zscaler Red Canary logo

Senior Customer Success Manager - Remote

Zscaler Red Canary

7 weeks ago

Join Zscaler as a Senior Customer Success Manager to enhance customer relationships and drive value realization.

USA
Full-time
Customer Service
$126,000 - $170,000/year
CoLab Software logo

Senior Customer Success Manager - Remote

CoLab Software

7 weeks ago

Join CoLab as a Senior Customer Success Manager to drive product adoption and ensure customer satisfaction for Enterprise clients in a fast-paced environment.

Worldwide
Full-time
Customer Service