Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at Notabene will play a key role in driving the growth of customer accounts while shaping the Customer Success strategy. This position involves managing the post-sales journey and ensuring customer satisfaction and retention.

In Short

• Own the post-sales customer journey including onboarding and upsells.
• Develop long-term relationships with stakeholders.
• Provide expertise and guidance to customers.
• Identify and report on key customer health metrics.
• Manage commercial discussions and mitigate risks.
• Maintain accurate customer records in CRM tools.
• Contribute to strategic decision-making based on customer insights.
• Participate in On Call duty outside office hours.
• Drive customer upsells through identifying opportunities.
• Support the growth and expansion of Notabene.

Requirements

• 6-8 years of experience in Customer Success or Account Management.
• Experience in the Cryptocurrency, FinTech, or RegTech SaaS space.
• Proven ability to manage the full customer lifecycle.
• Experience in negotiating and closing deals.
• High emotional intelligence and problem-solving skills.
• Ability to communicate effectively with various stakeholders.
• Experience in creating Customer Success processes.
• Autonomous work style with an entrepreneurial mindset.
• Proactive and hands-on approach.
• Experience with a range of clients from SMBs to Enterprises.

Benefits

• Flexible remote work options.
• $1000 WFH stipend within the first year.
• MacBook Pro provided based on needs.
• Unlimited PTO.
• Country-specific benefits managed via employer-of-record.