Senior Manager, Customer Success - Remote

Overview

This position is for a Senior Manager, Customer Success, focusing on shaping customer relationships and ensuring success across various enterprise clients. The role involves leading a team to enhance customer experience and engagement while driving product adoption and value realization.

In Short

• Manage and develop a team of Customer Success Managers.
• Ensure effective customer engagement across onboarding, adoption, and renewals.
• Establish standards for success planning and customer health.
• Support workload alignment based on customer needs.
• Own customer health and retention outcomes.
• Help articulate ROI and value to stakeholders.
• Act as an escalation point for key customers.
• Coach teams to act as trusted advisors.

Requirements

• Bachelor’s degree or equivalent experience.
• 8+ years in Customer Success, Consulting, or SaaS roles.
• 3+ years managing customer-facing teams in enterprise environments.
• Strong understanding of customer adoption and lifecycle management.
• Experience with senior customer stakeholders.
• Ability to operate in cross-functional environments.
• Proven coaching skills to drive customer outcomes.
• Strong operational discipline and customer-first mindset.

Benefits

• Comprehensive healthcare coverage for you and your family.
• Paid time off to recharge.
• Open mentoring program for professional growth.
• Competitive benefits package including 401k contributions.
• Flexible paid time off and generous parental leaves.
• Life and disability insurance.
• Health benefits including medical, dental, and vision coverage.