Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Insurity, you will support and cultivate relationships with customers in the insurance industry, ensuring they derive maximum value from our products.

In Short

• Manage a portfolio of existing clients in the UK Insurance market.
• Act as the main point of contact for customer engagement.
• Support users in understanding and utilizing geospatial data and analytics tools.
• Strive for customer success and satisfaction.
• Maintain records of client interactions using internal tools.
• Identify cross-sell and upsell opportunities.
• Ensure contract compliance and accurate billing.
• Develop relationships with key customer stakeholders.
• Provide insights to enhance customer experience.
• Work in a hybrid model, either from home or at the London office.

Requirements

• 3+ years in Customer Success or related roles in the insurance industry.
• Bachelor’s degree in a related field.
• Knowledge of the Property & Casualty insurance market.
• Understanding of insurance underwriting and claims processes.
• Experience with geospatial data and risk assessment.
• Proficiency with basic APIs.
• Strong communication skills in English.
• Excellent problem-solving and organizational skills.
• Ability to work in a fast-paced team environment.
• Willingness to travel (20%).

Benefits

• Flexible work environment (remote/hybrid).
• Open PTO policy for time management.
• Comprehensive health coverage from day one.
• Career growth opportunities and mentorship programs.
• Access to continuous learning resources.
• Employee referral bonus program.