Product Support Analyst - Remote

Posted 4 days ago

All others

Full Time

USA

60,000 - 103,000 USD/year

Overview

The Product Support Analyst will provide technical and functional support for Insurity’s insurance-based SaaS products, involving troubleshooting issues, analyzing API requests, and collaborating across teams.

In Short

Triage incoming tickets and update workflow systems.
Provide day-to-day support using SQL and web-based tools.
Execute data maintenance scripts and escalate issues.
Contribute to knowledge base articles and support continuous improvement.
Communicate with third-party software suppliers and assist with training.
Work flexible shifts across global time zones.

Requirements

2–4 years in product support or consultancy.
Bachelor’s degree in a related field or equivalent experience.
Proficiency in SQL and web-based troubleshooting tools.
Strong analytical and critical thinking skills.
Active listening and empathy.
Time management and prioritization skills.
Ability to learn insurance workflows quickly.
Flexible to work outside normal hours.
Proficient in Microsoft Office Suite.

Benefits

Open PTO Policy for time management.
Comprehensive health coverage from day one.
Promoting from within for career growth.
Award-winning onboarding program.
Access to LinkedIn Learning for continuous development.
Employee Referral Bonus program.

Insurity

Insurity is a leading cloud-based software provider for the Property & Casualty insurance market, dedicated to empowering insurance organizations with highly configurable, user-friendly, and analytically robust software solutions. With a proven track record of trust from top P&C carriers, Insurity emphasizes the importance of its team members, offering extensive tools, training, and professional development opportunities. The company fosters a collaborative and innovative work environment, where employees can learn from industry experts and benefit from a comprehensive onboarding program. Insurity is committed to diversity, equity, and inclusion, ensuring a supportive workplace for all.

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