Product Support Analyst - Remote

Overview

The Product Support Analyst will be accountable for driving the resolution of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction.

In Short

• Maintain expert domain knowledge in bank and accounting products.
• Resolve support requests and enhancements via email, web, or phone.
• Communicate with customers regarding support requests.
• Ensure fast resolution times and high customer satisfaction.
• Collaborate with team members to troubleshoot issues.
• Assist in customer projects and maintain FAQs.
• Provide feedback for process improvement.

Requirements

• Bachelor’s degree in Finance, Economics or equivalent experience.
• 2+ years technical customer service experience preferred.
• High energy, can-do attitude with commitment to customer service.
• Team player attitude and willingness to learn.
• Excellent communication skills.
• Occasional travel required for team events.

Benefits

• Market competitive total rewards package.
• Part of a winning company with an inspiring mission.
• Opportunity to make significant contributions.
• Competitive salary with full health benefits.
• Flexible PTO and bank holidays.
• 401(k) plan with company match.