Technical Support Analyst - Remote

Overview

As a Technical Support Analyst, you will be on the front-line resolving incoming technical customer support requests, working closely with the senior support team to address technical issues and improve product usability.

In Short

• Resolve support requests and customer issues through various channels.
• Communicate with customers about support requests and enhancements.
• Ensure fast time to contact and resolution on support issues.
• Collaborate with cross-functional teams to troubleshoot customer issues.
• Manage a variety of assigned issues with consistent communication.
• Become a subject matter expert in Abrigo Products.

Requirements

• Strong customer service and communication skills.
• Basic understanding of software troubleshooting methodologies.
• Ability to navigate Windows Operating Systems and perform basic troubleshooting.
• Ability to read and troubleshoot SQL scripts.
• Solid understanding of Windows Server environments and network communication.

Benefits

• Market competitive total rewards package.
• Part of a winning company with an inspiring mission.
• Competitive salary with full health benefits.
• Flexible PTO and bank holidays.
• 401(k) plan and company match.