Technical Support Analyst - Remote

Overview

Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automates the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow.

In Short

• Resolve complex support issues from merchants via email, Slack, and chat.
• Own ticket triage & prioritization, identifying root causes of issues.
• Troubleshoot technical issues related to invoicing and payments.
• Identify patterns and recurring issues, providing insights to Product & Engineering.
• Educate and empower merchants on best practices for using Tabs.
• Collaborate with Customer Success, Engineering & Contract Operations.
• Contribute to internal documentation to improve processes.
• Drive improvements and proactively prevent recurring issues.

Requirements

• 3-5 years in a support or technical support role.
• Exceptional problem-solving skills.
• Technical aptitude with experience troubleshooting API or ERP issues.
• Excellent written and verbal communication skills.
• Ability to manage high ticket volume with quality responses.
• Experience with ticketing systems like HubSpot or Zendesk.
• SQL or data querying experience is a plus.
• Ability to thrive under pressure in a fast-paced environment.
• Some level of out-of-hours coverage required.

Benefits

• Competitive compensation and equity.
• Unlimited PTO.
• Up to 100% employer covered monthly healthcare premium.
• Lunch provided via Sharebite.
• Parental leave up to 12 weeks.
• Tax-free commuter and parking benefits.
• Voluntary insurances available.
• Employee Assistance Program.
• 401k plan.