Technical Support Analyst - Remote

Overview

The Technical Support Analyst at Motorola Solutions will ensure critical customer issues are resolved efficiently while providing an exceptional customer experience.

In Short

• Learn and maintain a strong understanding of MSI Video products.
• Research and troubleshoot MSI products over phone and digital mediums.
• Provide exceptional customer experience through various communication channels.
• Document software, hardware, and network information in a case management system.
• Prioritize tasks including inbound calls and existing case management.
• Continuously learn new skills and technologies.
• Work independently and collaborate effectively with team members.
• Demonstrate strong problem-solving and analytical skills.
• Handle complex situations while maintaining effective communication.
• Must pass a background check as required by government contracts.

Requirements

• 0-2 years of relevant IT experience or 4-5 years with vocational education.
• Certifications such as CCNA, MCSA, or CompTIA A+ are considered assets.
• Prior contact center experience is a plus.
• Strong written and oral communication skills.
• Ability to multitask and prioritize based on business needs.
• Self-starter with attention to detail.
• Must be a U.S. citizen and able to obtain security clearance.
• Ability to work under pressure and manage customer expectations.
• Experience with KCS Methodology is an asset.
• Continuous learning mindset to adapt to evolving products.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• And more!