Technical Support Analyst - Remote

Overview

Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology.

In Short

• Provide advanced technical support for Merge Healthcare products.
• Handle inbound and outbound customer calls.
• Assess complex problems and document troubleshooting steps.
• Design and implement solutions to complex technical issues.
• Enhance customer satisfaction by providing informed updates.
• Contribute to internal and customer-facing knowledge bases.
• Perform preventative maintenance and remote software upgrades.
• Strong knowledge of computer hardware and OS platforms.
• Excellent customer service and communication skills.
• 1–3 years of experience with medical information systems preferred.

Requirements

• Proficiency in workstation and server OS platforms.
• Understanding of network infrastructure and communication protocols.
• Ability to manage and prioritize multiple assignments independently.
• Strong team collaboration skills across all organizational levels.
• Bachelor’s degree preferred in relevant fields.

Benefits

• Opportunities to apply your skills and develop new ones.
• Work with colleagues who have deep expertise in health and technology.
• Professional and compassionate work environment.
• Equal employment opportunity and reasonable accommodations for disabilities.