Technical Support Analyst - Remote

Overview

The Technical Support Analyst at Motorola Solutions plays a crucial role in ensuring that customer issues related to MSI products are resolved efficiently, contributing to the safety of communities through advanced communication technologies.

In Short

• Provide technical support for MSI Video products.
• Resolve customer issues via phone and digital communication.
• Document technical problems and solutions effectively.
• Learn and adapt to new technologies and products.
• Demonstrate strong problem-solving skills.
• Work collaboratively in a fast-paced environment.
• Prioritize tasks effectively to manage customer expectations.
• Maintain a customer-first mentality.
• Possess strong communication skills to assist customers of all levels.
• Engage in continuous learning and skill development.

Requirements

• 0-2 years of relevant IT experience or 4-5 years with additional education.
• Bachelor's Degree or relevant diploma in Computer Science or related field.
• Certifications like CCNA, MCSA, or CompTIA A+ are a plus.
• Prior experience in a technical support or contact center environment.
• Strong analytical and organizational skills.
• Ability to communicate complex technical issues clearly.
• Self-starter with the ability to work independently.
• Agile learner with attention to detail.
• Experience with KCS Methodology is an asset.
• Ability to handle pressure and manage multiple tasks.

Benefits

• Career growth opportunities within a global company.
• Supportive team environment focused on collaboration.
• Inclusive and diverse workplace culture.
• Access to continuous training and development.
• Opportunity to contribute to community safety initiatives.