Technical Support Analyst - Remote

Overview

The Technical Support Analyst is responsible for providing superior support to clients, ensuring high levels of client satisfaction through effective problem-solving and communication.

In Short

• Provide exceptional support via phone, online requests, and live chat.
• Understand and troubleshoot client issues effectively.
• Utilize internal systems and software for client inquiries.
• Continuously grow knowledge of product offerings.
• Demonstrate honesty and integrity in client interactions.
• Maintain a dedication to client satisfaction.
• Exhibit a curious nature to understand root issues.
• Deliver on promises with speed and efficiency.
• Foster a positive and joyful attitude.
• Bonus: Experience with ANSI X12 EDI transactions preferred.

Requirements

• Passion for service and client satisfaction.
• Ability to problem-solve and communicate effectively.
• Experience with Salesforce or similar CRM software is a plus.
• Previous experience in healthcare payments is beneficial.
• Willingness to learn and adapt quickly.
• Strong interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Bachelor’s Degree is preferred but not required.

Benefits

• Competitive total rewards package.
• Customizable benefits package with multiple medical plans.
• Generous paid time off and paid holidays.
• Flexible time off for exempt team members.
• Paid parental leave and education assistance opportunities.
• Free mental health and family planning programs.
• 401(K) program with company match.
• Employee resource groups for diversity and inclusion.
• Pet insurance available.
• Equal opportunity workplace committed to diversity.