Technical Support Analyst - Remote

Overview

The Technical Support Analyst will solve technical challenges for customers using Trimble Maps navigation software, requiring flexibility and interaction with various stakeholders.

In Short

• Provide technical support for Trimble Maps products.
• Work in a hybrid model between remote and Princeton office.
• Identify and report software bugs and usability issues.
• Complete in-depth technical training on multiple products.
• Collaborate with developers, project managers, and testers.
• Knowledge of Android, iOS, and Linux systems is desirable.
• Prior experience with web and mobile app development is beneficial.
• Strong communication and presentation skills are required.
• Adaptability to changing technical environments is essential.
• Equal opportunity employer committed to diversity.

Requirements

• BS in Computer Science or equivalent.
• Experience with internet-based systems.
• Familiarity with Android, Angular, and React is a plus.
• Excellent communication skills.
• Flexible and versatile technical skills.
• Ability to work with various stakeholders.
• Comfortable with remote and in-office work.
• Willingness to learn and adapt.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Life and disability insurance.
• Time off plans and retirement plans.
• Tax savings plans for health and dependent care.
• Paid parental leave.
• Employee stock purchase plan.