Technical Support Analyst - Remote

Overview

The Technical Support Analyst will provide remote software technical support for Experian EDQ clients, assisting with data cleansing, validation, enrichment, and profiling.

In Short

• Provide remote technical support via multiple channels.
• Diagnose and troubleshoot API and application issues.
• Collaborate with engineering and product development teams.
• Document customer interactions and troubleshooting steps.
• Create knowledge base articles.
• Stay updated on product features and industry trends.
• 1-3 years of IT support experience required.
• BA degree or equivalent experience preferred.
• Schedule: Tuesday to Saturday, 7am to 4pm.
• English Level B2 required.

Requirements

• Experience in Desktop Support or Help-Desk roles.
• Knowledge of Windows Server and Linux environments.
• Understanding of basic networking concepts.
• Familiarity with remote desktop technologies.
• Experience with Salesforce or similar ticketing systems.
• Proficiency in CLI.
• Strong communication skills in English.
• Ability to work flexible hours.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home options.
• Paid time off and annual performance bonuses.
• Education reimbursement.
• Family bonding and bereavement leave.
• Referral programs.
• Award-winning workplace culture.
• Diversity, equity, and inclusion initiatives.