Technical Support Analyst - Remote

Overview

The Technical Support Analyst will assist users in maximizing their technology platforms, troubleshoot issues, and facilitate new technology rollouts while collaborating with various vendor partners.

In Short

• Enable users to effectively utilize technology platforms.
• Support end users with daily technology issues.
• Assist in the rollout of new technologies and provide user training.
• Work with vendor partners to become the in-house expert.
• Understand business operations to quickly solve technology-related problems.
• Collaborate with 3rd party support teams to resolve issues.
• Conduct daily checks to ensure technology platforms are operational.
• Provide input on projects to ensure minimal impact on end users.

Requirements

• Knowledge of Microsoft ecosystem, Active Directory, Office 365, InTune, and mobile device management.
• Strong interpersonal skills and ability to influence.
• Ability to manage a wide range of responsibilities.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Ability to work calmly under pressure.
• Self-motivated and ambitious.
• Ability to prioritize and respond to needs effectively.
• Willingness to take on new challenges.

Benefits

• Flexible employment and remote work options.
• International projects with leading clients.
• Opportunities for international business trips.
• Non-corporate atmosphere.
• Language classes available.
• Internal and external training programs.
• Private healthcare and insurance.
• Multisport card for recreational activities.
• Well-being initiatives to support employee health.