Technical Support Analyst - Remote

Overview

As a Technical Support Analyst at Yuno, you will be part of a high-performing team, responsible for providing technical support and ensuring smooth operations for clients in the payment infrastructure sector.

In Short

• Monitor real-time systems to identify and address potential incidents.
• Provide Level 1 and Level 2 technical support for client requests.
• Work as part of a 24/7 global team for effective incident management.
• Assess technical issues and determine resolution paths.
• Communicate technical matters clearly to stakeholders.
• Log client interactions and contribute to a knowledge base.
• Collaborate with Product, Engineering, and Implementation teams.
• Suggest enhancements to workflows and communication strategies.
• Participate in on-call duties and post-mortem analysis.
• Assist backend teams with scripting and basic API testing.

Requirements

• 1+ year of experience in client-facing technical support.
• Knowledge of monitoring tools.
• Understanding of APIs and ability to troubleshoot API calls.
• Basic coding/scripting knowledge (e.g., Python, JavaScript).
• Strong problem-solving skills with an analytical mindset.
• Ability to prioritize in high-pressure situations.
• Driven by innovation and collaboration.
• Accountability for outcomes.
• Focus on meeting role expectations.
• Fluent in English.

Benefits

• Competitive Compensation.
• Remote work flexibility.
• Home Office Bonus for ideal workspace setup.
• Work equipment provided.
• Stock options available.
• Health Plan coverage.
• Flexible Days off.
• Language and professional growth courses.