Technical Support Analyst - Remote

Overview

As a Technical Support Analyst at Rain, you will be responsible for delivering exceptional support for our platform and integrations, troubleshooting complex issues, and ensuring a seamless user experience.

In Short

• Work at the intersection of technology and finance.
• Join a team of driven operators building future payments infrastructure.
• Flexible, fully remote environment with growth opportunities.
• Investigate and resolve advanced customer and partner issues.
• Analyze logs and transaction data to identify root causes.
• Collaborate with Product, Engineering, and Compliance teams.
• Maintain accurate documentation and troubleshooting guides.
• Support new feature testing and platform updates.

Requirements

• 3+ years of experience in technical support or product operations.
• Strong analytical and problem-solving skills.
• Familiarity with APIs, data analysis, and debugging.
• Experience with Zendesk, Jira, Notion, or SQL systems.
• Clear communication skills for translating technical information.
• Ability to prioritize and manage multiple cases effectively.
• A collaborative mindset and passion for continuous learning.

Benefits

• Unlimited vacation with a minimum of 10 days off.
• Flexible workplace options - work from home or in-office.
• Comprehensive health, dental, and vision plans.
• 401(k) with a 4% company match.
• Equity option plan for all employees.
• Health and wellness spending support.
• Team summits for relationship building and collaboration.