Customer Due Diligence Analyst - Remote

Overview

Abrigo is seeking a Customer Due Diligence Analyst to support customer assurance and third-party risk management activities within the IT Risk & Assurance Team, part of the CISO organization. This is a customer-facing role ideal for candidates interested in information security, IT risk, and fintech SaaS environments.

In Short

• Intake, coordinate, and respond to inbound bank and credit union due diligence requests.
• Complete standard bank and credit union IT vendor management / third-party risk questionnaires.
• Provide supporting documentation such as SOC reports and security overviews.
• Track request status and follow-ups to ensure timely responses.
• Coordinate with internal experts to validate responses.
• Maintain and update customer-facing due diligence documentation.
• Participate in periodic reviews to ensure materials remain accurate.
• Support efforts to standardize responses across customers.
• Partner with various teams to support customer assurance needs.
• Help escalate complex requests to senior team members.

Requirements

• Bachelor’s degree or equivalent experience in information systems, cybersecurity, or related field.
• Strong written communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple requests and deadlines.
• Comfort with documentation and standardized responses.
• Experience in fintech or regulated industries preferred.
• Exposure to IT risk management and compliance preferred.
• Familiarity with SOC reports and vendor risk management preferred.

Benefits

• Market competitive total rewards package.
• Be part of a winning company with an inspiring mission.
• Competitive salary along with full health benefits.
• Flexible PTO and bank holidays.
• 401(k) plan and company match.