Support Analyst - Remote

Overview

The Product Support Analyst will drive the resolution of product issues, ensuring high customer satisfaction while representing the company professionally.

In Short

• Maintain expert knowledge in bank and accounting products.
• Resolve support requests via email, web, or phone.
• Communicate with customers about support requests.
• Ensure fast resolution times and high customer satisfaction.
• Collaborate with team members to troubleshoot issues.
• Assist in customer projects and updates to FAQs.
• Provide feedback for process improvement.

Requirements

• Bachelor’s degree in Finance, Economics, or equivalent experience.
• 2+ years of technical customer service experience preferred.
• High energy and commitment to customer service.
• Team player attitude and willingness to learn.
• Excellent communication skills.
• Occasional travel required for team events.

Benefits

• Market competitive total rewards package.
• Be part of a winning company with an inspiring mission.
• Opportunity to make significant contributions.
• Competitive salary with full health benefits.
• Flexible PTO and bank holidays.
• 401(k) plan and company match.