Support Analyst - Remote

Overview

The Support Analyst will provide application support to customers, assist with client-facing documentation, and serve as a liaison between the company and customers while managing client support issues.

In Short

• Provide application support to customers.
• Answer complex questions and contribute to a knowledge base.
• Assist with client-facing documentation.
• Investigate, manage, track, and close client support issues.
• Use a support ticketing system to document interactions.
• Monitor open tickets and follow up with clients.
• Work closely with team members for knowledge sharing.
• Submit bug fixes and software enhancements.
• Utilize excellent listening skills and problem-solving abilities.
• Adapt to change in a fast-paced environment.

Requirements

• Experience in a customer service role is a plus.
• Strong work ethic and ability to work independently.
• Professional and friendly attitude.
• Typing skills and computer proficiency.
• Willingness to learn new software.
• K-12 Accounting, Payroll or HR experience preferred.
• Proficiency with accounting applications is a plus.
• Familiarity with web browsers such as Google Chrome and Firefox.

Benefits

• 3 weeks' vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision coverage.
• Employee stock ownership and retirement matching programs.
• Flexible work options.
• A casual work environment.
• Opportunities for learning and career growth.
• Financially strong company with a supportive culture.
• Fun and engaging workplace.