Support Analyst - Remote

Overview

We are looking for a Support Analyst to join our customer support team, playing a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance.

In Short

• Provide top-level technical support to customers.
• Diagnose and troubleshoot technical problems.
• Collaborate with support team members.
• Create and update support documentation.
• Identify trends and recurring issues.
• Ensure customer satisfaction through professional interactions.
• Work with cross-functional teams.
• Communicate effectively on support activities.

Requirements

• Advanced/fluent communication skills in English and Spanish.
• Previous experience in customer support.
• Problem-solving skills.
• Familiarity with customer service principles.
• Ability to work as part of a team.
• Knowledge of customer support tools.
• Relational database knowledge.
• Strong organizational and time management skills.

Benefits

• Opportunity to work in a tech transformation environment.
• Collaborative team culture.
• Professional growth opportunities.
• Engagement with innovative technologies.