Support Analyst - Remote

Overview

Sierra Interactive is a leading real estate SaaS platform helping agents, teams, and brokerages across the U.S. and Canada grow their businesses. Our products help customers generate more leads, close more deals, and operate more efficiently. We’re a profitable, high-growth company with a fully remote team of 60+ employees and ambitious expansion goals over the next five years.

In Short

• Provide excellent technical and account management support for clients.
• Ensure clients successfully use our real estate websites and CRM platform.
• Troubleshoot technical issues and collaborate with platform experts.
• Engage with customers respectfully and enthusiastically.
• Create and maintain clear documentation for client-facing and internal knowledge bases.
• Contribute to the development of new features based on customer feedback.
• Drive strategy to enhance support platform efficiency.
• Stay updated with product developments in a dynamic startup environment.
• Assist in recovering at-risk customers.
• Collaborate cross-functionally on special projects.

Requirements

• Strong communication and interpersonal skills.
• Experience in technical support or customer service.
• Ability to troubleshoot technical issues effectively.
• Familiarity with CRM systems and real estate platforms.
• Detail-oriented with strong documentation skills.
• Ability to work collaboratively in a remote team.
• Proactive approach to problem-solving and customer engagement.
• Ability to synthesize customer feedback for product improvement.
• Comfortable in a fast-paced and evolving environment.
• Experience with knowledge management systems is a plus.

Benefits

• Fully remote work environment.
• Opportunity for professional growth in a high-growth company.
• Collaborative and supportive team culture.
• Access to resources for continuous learning and development.
• Flexible work hours.