Support Analyst - Remote

Overview

The Support Analyst performs expert level remote helpdesk services for CDG’s customers, ensuring customer satisfaction and technical accuracy while working closely with software development and IT teams.

In Short

• Provide accurate and efficient remote software support to customers.
• Assist with telecommunications service delivery operations.
• Develop reports and optimize software configurations.
• Train others on application software.
• Investigate and resolve software problems.
• Perform demonstrations of application software to prospective customers.
• Suggest product enhancements and maintain user documentation.
• Participate in quality assurance testing and system fixes.
• Work on projects related to technical documentation.
• Ensure effective operation of the department.

Requirements

• Associate degree in Computer Science or IT preferred.
• Minimum 2 years’ experience with relevant software and technologies.
• Must be a team player with minimal supervision.
• Willingness to work extra hours and travel if necessary.
• Strong interpersonal and communication skills.
• Understanding of CDG products and telecom industries is beneficial.
• Must maintain professionalism in all business relationships.

Benefits

• Opportunity to work remotely.
• Engagement in customer-facing roles.
• Professional development through training and presentations.
• Participation in industry meetings and conventions.
• Potential for career advancement within the company.