IT Support Analyst - Remote

Overview

The Technology Support Analyst (Level 3) is a key member of the IT team, responsible for delivering expert-level technology support and exceptional customer service to all firm employees. This role provides both onsite and remote technical assistance, resolving a wide range of technology requests efficiently and accurately.

In Short

• Provide onsite and remote technology support.
• Diagnose and troubleshoot a variety of technical issues.
• Log details using the firm’s ticketing system.
• Provide regular status updates to customers.
• Proactively identify solutions for customer needs.
• Translate technical concepts for non-technical customers.
• Train customers on best practices and system use.
• Provide guidance to Level 1 and Level 2 analysts.
• Ensure quality control and testing for new application deployments.
• Contribute to IT roadmap execution.

Requirements

• 5+ years of Technical Support experience.
• Expert knowledge in Microsoft Windows and Office 365.
• Expert knowledge in Microsoft Teams and Zoom.
• Advanced knowledge of remote access technologies.
• Experience with remote connectivity tools.
• Understanding of data security protocols.
• Knowledge of general network architecture.
• Strong troubleshooting and decision-making skills.
• Attention to detail.
• Able to work independently and in a team.

Benefits

• Equal Opportunity Employer.
• Supportive work environment.
• Opportunities for professional development.
• Collaborative team culture.
• Access to the latest technology.