Support Analyst - Remote

Overview

As a member of the ShipBob Team, you will be a crucial part of ensuring operational success and customer satisfaction in a remote work environment.

In Short

• Work with fulfillment center leadership to achieve daily goals.
• Collaborate with merchant care and success teams to address operational questions.
• Analyze metrics to identify trends within fulfillment centers.
• Conduct end-of-day calls to discuss operational changes.
• Create dashboards to monitor operational metrics.
• Research processes for efficiency improvements.
• Take on additional responsibilities as needed.

Requirements

• 1-2 years' experience in e-commerce fulfillment is a plus.
• Detail-oriented problem solver focused on results.
• Ability to work with different stakeholders effectively.
• Hardworking with a passion for helping small businesses.
• Complex problem-solving skills with innovative solutions.
• Initiative to drive action where needed.
• Calmness in difficult situations.

Benefits

• Medical, Term & Accidental Insurance.
• 12 days All Purpose Leave.
• 15 days Earned Leave.
• 12 Public Holidays.
• Generous Maternity & Paternity Leave.
• Quarterly Wellness Day.
• Work From Home Allowance.