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Support Analyst - Remote

Posted 1 week ago
Customer Service
Full Time
India

Overview

The Support Analyst will handle support calls and tickets, install and update applications, and investigate technical problems while documenting all customer communications.

In Short

  • Handle support calls or tickets.
  • Install and update product line applications.
  • Investigate technical problems with sound judgment.
  • Document all customer communication through tickets.
  • Collect detailed information to categorize requests.
  • 1+ year(s) of customer service experience required.
  • Proven problem-solving abilities are essential.
  • Exceptional verbal and written communication skills.
  • Experience in technical documentation is needed.
  • Ability to multi-task effectively and work autonomously.

Requirements

  • 1+ year(s) of customer service experience in a technical environment.
  • Proven problem-solving abilities.
  • Exceptional verbal and written communication skills.
  • Experience in technical documentation.
  • Ability to multi-task effectively.
  • Ability to work autonomously.

Benefits

  • Comprehensive benefits package.
  • Casual work environment.
  • Opportunity to learn and grow.
  • Fun and engaging workplace culture.
  • Financially strong company with growth opportunities.

B.I.P.L

Bizmatics India Private Limited

Bizmatics India Private Limited is a dynamic company that specializes in providing mission-critical software solutions across various sectors, including Public Sector, Healthcare, Utilities, and Private Sector, with a global presence in North America, Europe, Asia, and Australia. The company fosters a supportive and casual work environment that prioritizes employee satisfaction and professional growth. With a strong emphasis on teamwork and adherence to HIPAA guidelines, Bizmatics empowers its employees to make a meaningful impact while enjoying a comprehensive benefits package and a culture that values learning and fun. As a part of the larger Harris organization, which is owned by Canada's largest software company, CSI, Bizmatics is committed to diversity and inclusion, ensuring equal opportunities for all applicants.

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