Support Analyst - Remote

Overview

We are looking for a Support Analyst to assist users of our technological solutions, ensuring an efficient and resolution-oriented experience.

In Short

• Provide support via online channels and phone.
• Clarify doubts and assist with system configuration and usage.
• Log all support interactions in customer management platforms.
• Perform basic configurations in the system.
• Create tasks with clear information for corrections, improvements, or new features.
• Forward requests to the product team when necessary.

Requirements

• Basic knowledge of the Office Suite.
• Good written and verbal communication skills.
• Ease with public interaction.
• Formal writing and attention to detail.
• Previous experience in a notary office is a plus.

Benefits

• Work in a company focused on technological solutions.
• Opportunity for professional growth.
• Collaborative work environment.
• 100% remote work.