Support Analyst - Remote

Overview

The Support Analyst will provide essential support for Tax & Accounting products, assisting users with inquiries and resolving incidents in a commercial environment.

In Short

• Provide 1st level support for Tax & Accounting software.
• Document and track customer information using CRM systems.
• Resolve incidents and service requests within SLAs.
• Manage stakeholder communications effectively.
• Work in a client-facing support role.
• Utilize Microsoft Office and Salesforce proficiently.
• Adapt to flexible working hours.
• Contribute to process improvements within the support team.
• Prepare and deliver presentations for various audiences.
• Understand and interpret financial statements.

Requirements

• Bachelor's degree required.
• 3+ years of relevant experience in Tax.
• Excellent written and verbal communication skills.
• Strong numerical and problem-solving skills.
• Ability to learn new software products quickly.
• Experience in a client-facing Service Desk role.
• Excellent organizational and planning skills.
• Ability to work under pressure and meet deadlines.
• Experience with process improvements in support teams.
• Adept at navigating complex organizations.

Benefits

• Flexible hybrid working environment.
• Work-life balance initiatives.
• Career development and growth opportunities.
• Comprehensive benefits package.
• Employee incentive programs.
• Two paid volunteer days off annually.
• Access to mental health resources.
• Support for professional development.
• Inclusive workplace culture.
• Opportunities to make a social impact.