Remote Support Analyst

Overview

Join Cayenta as a Remote Support Analyst and tackle exciting challenges in software application issues, providing vital support to our customers in the utility industry.

In Short

• Provide timely resolution to customer issues.
• Monitor the support call queue and manage tickets.
• Collaborate with internal departments for issue escalation.
• Assist in solving data, architecture, and interface issues.
• Develop expertise in our applications to address issues.
• Provide recommendations to prevent issue recurrence.
• Understand support services agreements.
• Suggest enhancements to products or processes.
• Work independently and as part of a team.
• Utilize strong analytical problem-solving skills.

Requirements

• University or technical college degree in a relevant field.
• Experience in the utility industry preferred.
• Familiarity with Customer Information Systems.
• Excellent communication skills.
• Ability to manage customer expectations.
• Experience in a Customer Support environment.
• Ability to handle multiple support tickets simultaneously.
• Strong analytical and decision-making skills.
• Flexibility and self-motivation.
• Utility industry experience is a plus.

Benefits

• 3 weeks' vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits.
• Employee stock ownership and RRSP/401k matching.
• Remote work opportunities.
• Additional lifestyle rewards.