Junior Support Analyst (Remote)

Overview

We are looking for a proactive, collaborative person eager to learn to work as a Junior N2 Support Analyst.

In Short

• Provide technical support to clients.
• Exhibit empathy and deliver excellent customer service.
• Continuously monitor and deliver metrics efficiently and qualitatively.
• Proactively seek general knowledge through online training and courses.
• Learn about tools through observation and directed materials.
• Simulate problems by sending documentation to the N3 team as instructed.
• Give and receive feedback naturally.
• Follow defined processes.

Requirements

• Experience in N1 and N2 technical support.
• Experience in customer service.
• Basic knowledge of HTML.
• Understanding of system logic.
• Knowledge of data integration and exchange.
• Familiarity with relational databases.
• Basic knowledge of APIs.
• Proficiency in support tools.
• Advanced Spanish.
• Good communication and articulation skills.
• Excellent writing and text interpretation skills.
• Emotional intelligence, resilience, and investigative mindset.

Benefits

• 100% remote work with flexible hours.
• Zenvia Care program for you and your family.
• Healthcare plan with no co-participation for employees and dependents.
• Wellness care including various benefits and support services.
• Parental leave benefits and support for new parents.
• Remote care assistance for home office setup.
• Career development programs and language training.
• Participation in results sharing.
• Direct connection with colleagues from other countries.
• Open dialogue and safety for individual expression.