Junior Support Analyst - Open - Remote

Overview

The Junior Support Analyst will be responsible for supporting the Open X initiatives (Finance and Insurance) by organizing open demands and ensuring agility and precision in service to meet daily challenges.

In Short

• 100% remote position
• Work in a diverse and innovative culture
• Engage in daily troubleshooting and analysis
• Collaborate with various teams to enhance knowledge and skills
• Focus on automating and simplifying routine tasks
• Provide personalized support to users
• Test API flows and debug code
• Use tools like Postman and cURL for functional testing
• Communicate clearly and effectively
• Contribute to the improvement of user experience

Requirements

• Ability to analyze and troubleshoot critical systems
• Knowledge of APIs and RESTful design principles
• Understanding of HTTP protocols and response codes
• Experience with ticket management tools (Zendesk, Jira, etc.)
• Clear and assertive communication skills

Benefits

• Meal and food allowance
• Health and dental insurance
• Life insurance
• Corporate university with development paths
• Flexible work model promoting belonging
• Extended maternity and paternity leave
• Well-being program for mental and physical health
• Discounts with cultural and educational partners
• Support for childcare expenses
• Inclusive workplace for people with disabilities