Service Support Analyst - Junior - Remote

Overview

The client is seeking a qualified IT Help Desk Specialist to provide first level support to end users focusing on password resets. This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population.

In Short

• Respond to inquiries and requests for password assistance.
• Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users.
• Coordinate with other Help Desk team members to resolve problems.
• Ensure overall quality and customer satisfaction.
• Full-time position with a work schedule of Monday - Friday from 7:30AM - 4:30PM.
• 100% remote work position after training is complete.
• Requires one year of customer service-related experience.
• Operates in a Microsoft Windows micro computing environment.
• Reports to the Judicial Support Center Supervisor.
• Promotes a positive customer relationship.

Requirements

• Graduation from high school.
• One year of customer service-related experience.
• Ability to communicate effectively in oral and written formats.
• Experience with Microsoft Windows 10 operating system.
• Familiarity with Office 365 suite.
• Experience with ticketing system software.
• Analyzing and diagnosing user problems.
• Basic knowledge of computers, monitors, printers, and network equipment.
• Experience reading and interpreting hardware and software manuals.
• Strong interpersonal skills.

Benefits

• Work from home flexibility.
• Opportunity to gain experience in IT support.
• Full-time employment with a structured schedule.
• Supportive team environment.
• Enhance customer service skills.