Junior IT Customer Service Analyst - Remote

Overview

The Junior IT Customer Service Analyst will support the Global Identity Access Management Operations (GIAM Ops) team at Citi, focusing on entitlement and provisioning of access for internal and external clients, while providing core customer service support.

In Short

• Process entitlement and compliance review requests.
• Utilize key information security administration tools.
• Support bulk customer requests for entitlements.
• Perform manual entitlement review maintenance.
• Ensure adherence to service level requirements.
• Participate in compliance calls and team meetings.
• Implement established security procedures.
• Identify compliance issues and raise them to management.
• Work in a team environment with a focus on customer service.
• Opportunities for training and career progression.

Requirements

• At least 1 year of relevant experience preferred, fresh graduates welcomed.
• Minimum High School Degree; Bachelor's degree is a plus.
• Experience in IT support or customer service is preferred.
• Technical knowledge of MS Office tools.
• Effective communication skills in English.
• Strong information security mindset.
• Ability to learn different systems quickly.
• Willingness to work rotational shifts.

Benefits

• Hybrid working model (up to 2 days working at home per week).
• Competitive compensation package.
• Cafeteria Program and Home Office Allowance.
• Paid Parental Leave Program.
• Private Medical Care Program.
• Pension Plan and Group Life Insurance.
• Access to learning and development programs.
• Flexible work arrangements.
• Career progression opportunities.
• Diverse networking opportunities within employee communities.