Customer Excellence Junior Analyst - Remote

Overview

As a Customer Excellence Junior Analyst, you will provide outstanding customer experience by supporting customers through various communication channels and analyzing their application data.

In Short

• Provide support to customers via chats, emails, and calls.
• Empower customers by educating them on app features.
• Analyze customer application data and documents.
• Collect feedback and suggestions from customers.
• Triage and address potential bugs and operational issues.
• Track claims on chargeback processes.
• Confirm information on potential fraud cases with customers.
• Explain payment plans to late customers.
• Identify opportunities to improve internal processes.

Requirements

• Studying or have a professional degree (Mandatory).
• Spanish speakers with intermediate/advanced English (Mandatory).
• Passionate about Customer Service and technology.
• Active users of social media.
• Great people skills and good listeners.
• Able to give and receive constructive feedback.
• Creative problem solver.
• Data-driven, analytical, and multi-tasking skills.
• Very attentive to details.
• Able to develop rapport and demonstrate a caring attitude.

Benefits

• Extended maternity and paternity leaves.
• Health and life insurance.
• Mental health and wellness assistance program.
• Learning platform of courses.
• Language learning program.
• 15 workdays of vacation.
• Gym partnership.