Remote Otter LogoRemoteOtter

Customer Excellence - Remote

Posted 11 weeks ago

Overview

This is a full-time remote role focused on empowering underserved families to access healthcare. Candidates must be able to work in 9-5pm Eastern Standard Time (EST).

In Short

  • Full-time remote position with a timezone requirement.
  • Work with families to help them navigate healthcare.
  • Own and drive the family growth function.
  • Manage family pipeline and exceed growth goals.
  • Guide families through the healthcare maze.
  • Opportunity for growth and learning within the company.
  • Join a compassionate and energizing team.
  • Customer-facing experience is required.
  • Excellent project management skills are necessary.
  • Experience with CRMs, especially Salesforce, is a plus.

Requirements

  • Customer-facing experience.
  • Account Management experience.
  • Customer Success Development experience.
  • Call Center Development experience.
  • Excellent project management and process execution skills.
  • Deep empathy, tenacity, charisma, and patience.

Benefits

  • Environment for growth and learning.
  • Opportunity to drive great impact.
  • Exposure to all functions of the company.
  • Supportive and caring team environment.
  • No bureaucratic nonsense.

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