Customer Excellence - Remote

Overview

This is a full-time remote role focused on empowering underserved families to access healthcare. Candidates must be able to work in 9-5pm Eastern Standard Time (EST).

In Short

• Full-time remote position with a timezone requirement.
• Work with families to help them navigate healthcare.
• Own and drive the family growth function.
• Manage family pipeline and exceed growth goals.
• Guide families through the healthcare maze.
• Opportunity for growth and learning within the company.
• Join a compassionate and energizing team.
• Customer-facing experience is required.
• Excellent project management skills are necessary.
• Experience with CRMs, especially Salesforce, is a plus.

Requirements

• Customer-facing experience.
• Account Management experience.
• Customer Success Development experience.
• Call Center Development experience.
• Excellent project management and process execution skills.
• Deep empathy, tenacity, charisma, and patience.

Benefits

• Environment for growth and learning.
• Opportunity to drive great impact.
• Exposure to all functions of the company.
• Supportive and caring team environment.
• No bureaucratic nonsense.