Customer Experience Lead - Remote

Overview

Sabot Consulting is seeking a qualified Customer Experience Lead to assist in the design and process development of test procedures for a new feedback system. This role focuses on capturing, understanding, and responding to both internal employee and external customer feedback, operationalizing insights and experiments into the program and project.

In Short

• Design and organize processes and information around the customer.
• Integrate customer data to create useful insights shared across teams.
• Direct and control training and help desk functions.
• Maintain quality assurance and coordinate with analysts and technical teams.

Requirements

• 4 years of experience in Business process modeling/mapping and customer experience programs.
• Bachelor's degree required.
• 4 years of experience supporting a multi-tier service desk.
• 4 years of experience using business intelligence tools such as Power BI.

Benefits

• Opportunity to lead customer experience initiatives.
• Work in a remote environment.
• Collaborate with various teams to enhance customer feedback processes.
• Engage in meaningful work that impacts customer satisfaction.