Business Process Analyst - Provider & Agency Hub - Remote

Overview

Sabot Consulting is seeking a Business Process Analyst to evaluate, design, and improve business processes supporting the Provider and Agency Hub initiatives for our End Client. This role focuses on identifying inefficiencies, developing optimized process workflows, supporting change adoption, and ensuring operational alignment across state teams.

In Short

• Analyze existing business processes to identify inefficiencies, bottlenecks, and improvement opportunities.
• Collect and interpret data related to process performance, cost, quality, and stakeholder impact.
• Benchmark current processes against industry standards and best practices.
• Redesign and optimize processes to improve efficiency, quality, and scalability.
• Create workflow diagrams and process maps (Visio, Lucidchart, BPMN-compliant tools).
• Standardize processes across cross-functional teams where appropriate.
• Partner with SMEs, department leads, and operational teams to gather requirements.
• Facilitate workshops, working sessions, and interviews to identify process improvement opportunities.
• Translate complex process issues into clear technical and operational requirements.
• Support change management, adoption planning, and communication for process changes.

Requirements

• 5–8 years of experience in business process analysis, workflow redesign, or operational improvement.
• Proven experience aligning process improvements to organizational strategy and goals.
• Experience collaborating across multiple departments and balancing competing priorities.
• Background leading process change initiatives, including stakeholder engagement and adoption support.
• Familiarity with public-sector operations, regulatory requirements, or government service delivery.
• Experience with process automation tools, workflow engines, ERP/CRM systems, or analytics platforms.
• Strong analytical and documentation skills.
• Experience mapping workflows with wire diagrams utilizing software like Airflow or Visio.
• Experience using BPMN software similar to Lucidchart.
• Experience creating dashboards for data visualization utilizing tools similar to Tableau & PowerBI.

Benefits

• Flexible work environment.
• Opportunity to work with a diverse team.
• Professional development opportunities.
• Competitive salary and benefits package.
• Engagement in meaningful projects that impact the community.