Customer Expert - Remote

Overview

SimpliRoute is a logistics intelligence platform that helps companies reduce costs and improve customer experience by providing real-time information for deliveries. We are looking for a Customer Expert to manage customer relationships and ensure the successful achievement of their goals.

In Short

• Manage customer journeys and relationships for long-term success.
• Conduct onboarding and maximize tool usage through training and retention strategies.
• Identify and document customer operations and business models.
• Configure the platform according to customer needs.
• Generate continuous engagement with clients to identify threats and opportunities.
• Plan and coordinate internal tasks related to customer needs.
• Track KPIs to provide effective solutions to clients.
• Support KAM in upselling projects.

Requirements

• At least 3 years of experience in Customer Success, Onboarding Specialist, or Project Management.
• Experience in SaaS or B2B companies (mandatory).
• Experience with Salesforce (mandatory), Intercom (not mandatory).
• Knowledge in client portfolio management.
• Experience in logistics (mandatory).

Benefits

• Supplementary insurance.
• Annual work from home bonus.
• Annual training plan.
• 5 additional days off plus Family Days & Care.
• Work from anywhere program.