Customer Excellence Specialist - Remote

Overview

The Customer Excellence Specialist will be a key member of the Client Services (Center of Excellence) Organization, responsible for training and executing process improvements related to customer excellence.

In Short

• Conduct onboarding and training for internal and external partners.
• Create SOPs and work instructions for the department.
• Maintain the Client Services Knowledge Base.
• Manage projects to develop best practices for the Client Services team.
• Assist in internal audit activities.
• Collaborate with other departments to enhance process efficiencies.
• Help develop the audit program for the department.
• Collaborate with the software team to test enhancements.
• Demonstrate flexibility in a fast-paced environment.

Requirements

• Typically requires a university degree and at least 2 years of related experience.
• Customer support/training experience in healthcare or biotech is desired.
• Proficient verbal and written communication skills.
• Experience in training in classroom and/or virtual settings.
• Prior experience with knowledge management tools is a plus.
• Ability to simplify clinical oncology material.
• Ability to liaise with external partners and travel as required.

Benefits

• Hybrid work model for better work-life balance.
• Competitive salary range based on location and experience.
• Opportunities for professional development.
• Collaborative work environment.
• Commitment to diversity and inclusion.