The Customer Excellence Specialist will be a key member of the Client Services (Center of Excellence) Organization, responsible for training and executing process improvements related to customer excellence.
In Short
Conduct onboarding and training for internal and external partners.
Create SOPs and work instructions for the department.
Maintain the Client Services Knowledge Base.
Manage projects to develop best practices for the Client Services team.
Assist in internal audit activities.
Collaborate with other departments to enhance process efficiencies.
Help develop the audit program for the department.
Collaborate with the software team to test enhancements.
Demonstrate flexibility in a fast-paced environment.
Requirements
Typically requires a university degree and at least 2 years of related experience.
Customer support/training experience in healthcare or biotech is desired.
Proficient verbal and written communication skills.
Experience in training in classroom and/or virtual settings.
Prior experience with knowledge management tools is a plus.
Ability to simplify clinical oncology material.
Ability to liaise with external partners and travel as required.
Benefits
Hybrid work model for better work-life balance.
Competitive salary range based on location and experience.