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Customer Excellence Specialist - Remote

Posted 10 weeks ago

Overview

The Customer Excellence Specialist will be a key member of the Client Services (Center of Excellence) Organization, responsible for training and executing process improvements related to customer excellence.

In Short

  • Conduct onboarding and training for internal and external partners.
  • Create SOPs and work instructions for the department.
  • Maintain the Client Services Knowledge Base.
  • Manage projects to develop best practices for the Client Services team.
  • Assist in internal audit activities.
  • Collaborate with other departments to enhance process efficiencies.
  • Help develop the audit program for the department.
  • Collaborate with the software team to test enhancements.
  • Demonstrate flexibility in a fast-paced environment.

Requirements

  • Typically requires a university degree and at least 2 years of related experience.
  • Customer support/training experience in healthcare or biotech is desired.
  • Proficient verbal and written communication skills.
  • Experience in training in classroom and/or virtual settings.
  • Prior experience with knowledge management tools is a plus.
  • Ability to simplify clinical oncology material.
  • Ability to liaise with external partners and travel as required.

Benefits

  • Hybrid work model for better work-life balance.
  • Competitive salary range based on location and experience.
  • Opportunities for professional development.
  • Collaborative work environment.
  • Commitment to diversity and inclusion.

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