Customer Service Mid Level Analyst - Remote

Overview

AZ Car Rental is seeking a self-driven, dedicated, and detail-oriented Customer Service - Mid Level Analyst to join our remote team, focusing on customer satisfaction and efficient management of reservations.

In Short

• Manage customer interactions efficiently to maintain satisfaction.
• Verify documents, payments, and manage reservations.
• Conduct virtual vehicle inspections during check-ins and check-outs.
• Promote additional products and services to clients.
• Respond to customer messages via chat and email.
• Conduct post-service follow-ups for customer satisfaction.
• Manage vehicle exchange requests and resolve issues.
• Work remotely with flexible hours.
• Commitment to diversity and equal treatment of individuals.
• Performance evaluations every three months for salary adjustments.

Requirements

• Preferably a completed degree.
• 2-3 years of experience in customer service and sales.
• Familiarity with communication tools and CRM systems.
• Intermediate knowledge of reservation management systems.
• Fluent in English; intermediate Spanish.
• Strong analytical and problem-solving skills.
• Excellent communication and organizational skills.
• Empathy and strong customer service abilities.

Benefits

• Remote work opportunity.
• Flexible working hours.
• Performance-based salary adjustments.
• Commitment to diversity in the workplace.