Junior IT Support Analyst - Remote

Overview

This role involves managing IT support tickets and projects aligned with global initiatives while fostering professional and personal growth through technical training.

In Short

• Manage IT support tickets and collaborate with the Global IT Team.
• Provide remote support using Jira, Slack, and video conferencing.
• Perform troubleshooting and manage user accounts across various platforms.
• Conduct routine audits and assist with IT documentation.
• Support employee onboarding and offboarding processes.
• Maintain clear communication with global customers.
• Embrace feedback and adapt to changing environments.
• Contribute to team projects and process optimizations.
• Foster collaboration with culturally diverse teams.
• Participate in ongoing training and skill development.

Requirements

• Bachelor's degree in IT or related field.
• 1.5 - 2 years of IT support experience.
• Strong knowledge of IT software and hardware support.
• Experience with Atlassian tools like Jira.
• Knowledge of Windows and macOS operating systems.
• Experience with SaaS applications like Google Workspace.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks efficiently.
• Familiarity with cybersecurity principles.
• Proactive problem-solving skills.

Benefits

• Premium healthcare for employees and family.
• Monthly reimbursements for Wi-Fi and training expenses.
• Flexible vacation policy.
• Opportunities for professional development.
• Collaborative and inclusive workplace culture.
• Access to recreational facilities and refreshments.
• Engagement in community support initiatives.
• Work with diverse and global clients.
• Support for personal growth and skill enhancement.
• Inclusive recruitment and workplace policies.