Site Reliability Engineer - SRE - Remote

Overview

The team is responsible for ensuring the reliability, availability, and scalability of solutions supporting one of Zenvia's most strategic products. We work in an on-premise environment, applying best practices in Infrastructure as Code (IaC) and automation to maintain robust and efficient operations.

In Short

• Support the development of projects in collaboration with all technology teams.
• Build relationships with peers.
• Participate in designing and implementing improvements to increase availability, scalability, reliability, and security.
• Support and/or create automated routines for infrastructure provisioning using automation tools.
• Assist in incident resolution and postmortem documentation.
• Work on reliability and performance aspects of databases within SRE squads.
• Analyze solutions and implement best practices for backing services clusters (Kubernetes, Kafka, MongoDB, Redis).
• Work on observability metrics and ensure objectives are met.
• Collaborate with SRE peers on production environment implementations or changes to mitigate incidents.
• Support infrastructure automation to facilitate and speed up the availability of new infrastructure components.

Requirements

• Experience with on-premise infrastructure.
• Experience with Linux operating systems (Redhat, Debian & Ubuntu).
• Knowledge of private (VMWare) and public (AWS) cloud.
• Knowledge in IaC (Infrastructure as Code using Ansible and Gitlab).
• Knowledge in Kubernetes and container orchestration.
• Knowledge of observability tools (Prometheus, Grafana, Elastic & Zabbix).
• Knowledge in shell scripting and programming languages (Bash and Shell).
• Creativity, willingness to learn new technologies, and good communication.

Benefits

• 100% remote work with flexible hours.
• Zenvia Care program for you and your family.
• Healthcare plan without co-participation for employees and the option to include dependents.
• Wellness care programs including sports coaching and telepsychology.
• Extended parental leave and support for new parents.
• Remote Care policy including financial assistance for home office setup.
• Career development programs and internal mobility opportunities.
• Participation in results based on contributions.
• Informal work environment promoting knowledge sharing.
• Transparency and open dialogue are essential values.