Support Analyst - Remote

Overview

The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with a security focus.

In Short

• Support and troubleshoot customer issues with a focus on security.
• Manage incidents and requests within established SLAs.
• Stay updated on the latest security intelligence.
• Perform health checks for various security products.
• Experience with Cisco Security Products and EDR Platforms.
• Understanding of network protocols in enterprise environments.
• Analyze and evaluate security requests for change.
• Basic knowledge of Linux is a plus.
• Must have a valid driver’s license and proof of vehicle insurance.
• Must be legally authorized to work in the US without sponsorship.

Requirements

• Excellent written and verbal communication skills.
• Experience with security technologies and incident management.
• Ability to articulate the impacts of security changes.
• Research and recommend security enhancements.
• Must demonstrate a “can-do” attitude.

Benefits

• Competitive salary with rich benefit plans.
• Medical, Dental, and Vision coverage.
• 401K and financial education benefits.
• Two weeks’ vacation and additional paid time-off.
• Certification and hands-on training opportunities.