Senior Customer Success Manager - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this pivotal role, you will engage with our largest Enterprise customers to ensure optimal product deployment, adoption, and satisfaction. By fostering strong relationships and acting as a trusted advisor, you will play a crucial role in our customers' success journeys. Your insights will not only enhance customer experiences but also contribute to driving product improvements based on user feedback. If you're passionate about building relationships and supporting customers in achieving their goals, this role offers a rewarding opportunity to make a significant impact.

In Short

• Oversee a seamless transition from the Enterprise Sales team to the Customer Success Management (CSM) team.
• Build and maintain relationships with key stakeholders, including customers and internal teams.
• Develop strategic Account Plans in collaboration with teams to monitor customer health and identify risks.
• Create and manage detailed Success Plans tracking customer objectives from pre-sale through post-implementation.
• Lead regular business reviews with customers, communicating progress and identifying innovative solutions.
• Foster relationships with key decision makers to anticipate needs and strengthen engagement.
• Identify and execute mitigation plans for potential risks to customer success.
• Drive growth by identifying upsell and cross-sell opportunities.
• Gather customer feedback to inform ongoing product development.
• Encourage customer advocacy through participation in referrals and case studies.

Requirements

• 5+ years of experience in Customer Success, Project Management, or relevant industry experience.
• Bachelor's Degree or equivalent experience.
• Strong relationship-building and communication skills.
• Experience in the Industrials industry is preferred.
• Domain experience with CAD, ALM, PLM, or SLM software.
• Ability to translate technical issues into business terms.
• Proficient in project management with strong multi-tasking skills.
• Ability to travel approximately 25% of the time.

Benefits

• Competitive salary ranging from $89,000 to $124,000 annually.
• Opportunity to participate in an employee share purchase program.
• Medical, dental, and vision insurance.
• Paid time off and sick leave.
• Tuition reimbursement and 401(k) contributions with employer match.
• Flexible spending accounts and life insurance.
• Disability coverage.